Sheraton Sonoma County - Petaluma


745 Baywood Drive, Petaluma, CA, 94954, United States   •  Weather:   

Local Time Phone (707) 283-2888 Hotel Reservations 888-627-8458


Sonoma Hotel Testimonials


At Sheraton Sonoma County-Petaluma, life is better when shared. We take pride in welcoming every guest as though they are a member of our family. Check out why people keep coming back to our hotel when staying in Northern California.

We are proud to have been recognized as a 2017™ Loved by Guests winner!

Hoping to share your experience? Feel free to email us.

"The one thing everyone should know about this hotel: You could live there, as it has everything you most likely have at home. Your fitness center was spectacular. Available when I went to work out, which was about 6:00am. Great equipment and the room was neat and clean, and well maintained." - AzMike

"I just want to take a moment and share with you my experiences from this weekend, as the event director, and my interactions with your sales staff, and your executive meetings manager, Shan Smith. I began the process of selecting, then coordinating with our host hotel, Sheraton Petaluma, this Spring. I first worked with Ben Osgood, then Shan Smith, and the entire process was easy and pleasurable. There were many details to be worked out, and as the date of the event neared, the requests from our members increased, and at every step, Shan accommodated our requests with grace and a pleasant personality. The food was delicious. I had the Grilled Sea Bass, and nothing is worse than over-cooked fish. It was perfect. My compliments to the chef. The wait staff was very cordial and accommodating, and allowed us to time the presentation of a birthday cake with our schedule. Many thanks to them. The opportunity for a massage during our very hectic registration process on Friday evening was heavenly, much appreciated, and very unexpected. Many of our members grumbled when I changed r previous banquet and hotel accommodations to the Sheraton, but after having experienced the weekend, they are hooked. I plan to coordinate next year's event and reserve even more hotel rooms. Shan was a pleasure to work with. She is very professional, with great class and charm. I look forward to working with her and your team again." - Janine Q.

"I just finished completing the on-line survey that was emailed to me from Sheraton today, but I want to personally let you know that we really appreciated the hospitality offered to us by you. The room (427) was very comfortable and we very much appreciated the large television in the room so we could enjoy the Olympics each day and evening. The large offering of channels was appreciated, also. The housekeeping staff did a professional job of cleaning and restocking the room on the days we requested the service. Congratulations on the upgrading of the Club Lounge. The new décor and furniture are warm and comfortable. The quality of food, beer, and wine served in the Club Lounge is just outstanding. It is one of the best Club Lounges we have visited in the last five to ten years. Mike and Betty are excellent hosts and ambassadors for the hotel and the Petaluma area. Their welcoming attitude and friendly service is outstanding. Our only disappointment was on Sunday morning and Wednesday morning (I think it was Wednesday morning) when a young lady whose name I think is Christine, who I think is a normally wait staff in the restaurant, was in charge of the Club Lounge. Although the food was served ok, she needs guidance in customer service and how to maintain a friendly attitude. When my wife went in later, after I did, she found the young woman to be somewhat rude. Betty and Mike set a very high standard of service in the Club Lounge and we looked forward to being greeted and served by them each day. We brought our grandchildren to swim in the pool each day. The pool is kept in excellent condition, and we all loved swimming there. Finally, the front desk staff of Micah Alex, Jason Frank, and Christian James was tops. Every time Micah saw me enter the lobby, he always greeted me by name. The other staff members who happened to be on duty at the front desk would also smile, make eye contact, and say hello. Little things like that really make guests feel appreciated. During checkout on Saturday, there was one small issue with the final bill, but Jason and Ms. James, the front office manager, took care of it quickly. We very much look forward to our next stay at the Petaluma Sheraton. (And we will be rooting for the Petaluma Little League All-Stars to win the LL World Series.)" - J. R. Price

"We had a great stay! Everyone was so welcoming and our puppy loved her stay too!" - Nicole L.

"Nice comfortable and clean rooms! Hotel staff at check in was courteous and quick! But I must talk about Anna - Now SHE was AMAZING!! Anna is a member of the hotel staff and also the coffee barista in a little alcove near the front check in desk. You might say ohhh big deal she "just makes coffee!" Nope this girl "just made coffee" for an entire conference all day long! She was fast, made everyone laugh (And that is not an easy thing to do before my first cup truuuust me!!), and the most delightful part is she had the same wonderful spirit at the end of the day as she did when she greeted me that morning! She made it fun and a joy to get a nice cup of joe on a very cold day! Thanks Anna - you make this hotel shine!!" - Yelp Reviewer

"We wish you to know how much we always enjoy our stays at the Sheraton Petaluma. It is always a real treat for us to be able to stay here as the hospitality, service, and accommodations are first rate as is your location. We always choose Sheraton Petaluma when we have the opportunity to visit family in San Rafael even though we could easily drive back to our home which is in the Sacramento area. Our sincere thanks to the Petaluma Sheraton and its staff for providing such a nice retreat to get away to. Happy New Year and our best to you and your staff for 2012." - Ken and Stephanie M.   

"We have just spent eight nights at your lovely Sheraton Petaluma.  We enjoyed the stay very much because of the fine professional and friendly services provided by your well-trained staff. We especially commend the services provided by Christian James, Front Desk Manager, and Micah Alex and Carissa Velasquez.  We greatly appreciated their efforts on our behalf." - Harriett S.

"I stayed there last weekend and would like to commend you and your staff for a very nice hotel. While I am not a frequent business traveler, I travel often enough for pleasure and can easily recognize a well-run hotel.  You can tell by the lobby, lounge, bathrooms and guest rooms, the employees care about their place of work and the hotel has a good manager. The beds and sheets were also very nice. I look forward to next year's Regatta and staying at your hotel." - Jim G.

"Two weeks ago as we were driving on Highway 101 from San Francisco to Santa Rosa with my wife and son we were surprised to see the tops of the masts of sailing yachts near Petaluma exit. We decide to go and check out. As it turned out there was a beautiful 4 story hotel beside a small marina. We reserved a room for 3 nights starting from the next day. For the next 3 days we had a wonderful time in our third level room overlooking the small marina. Our room was large and well appointed. The restaurant by the pool was well placed with a rich menu. The staff was friendly and helpful. Parking space was ample and free. The catch is to ask for a room facing the marina (west). While you are there, check out the Pizza Orgasmica in Petaluma. It is a very comfortable restaurant with homemade beer varieties and delicious food. Very reasonably priced too." - Marjoram, TripAdvisor review

"I stayed here to attend a business event in Petaluma. We had several colleagues from out of town, and I took them on an extended tour of the Sonoma region. The Sheraton is conveniently located by the freeway, and you can easily drive to downtown Petaluma or to other points of interest in Sonoma County. The staff is excellent, the rooms are pleasant. The restaurant and bar are good. Free wifi and bottled water are much appreciated. You can actually use the refrigerator--it's not one of those overpriced, electronically-monitored minibars. The bathrooms are very nice, with a nice-sized tub. I've stayed here twice and would stay again. The only quibble I have is with the condition of the furniture in the rooms. It is all scuffed and scratched, and it makes the otherwise nicely-maintained hotel seem a tad shabby." - NWbySE, TripAdvisor review

"I had the pleasure of staying at the Sheraton Petaluma on October 1, 2011.  I want to compliment you on the fine efforts made by all of your staff to make my stay comfortable and pleasant.  In particular, I want to mention the absolutely delicious chicken dinner that I had at your restaurant (one of the best meals that I have ever had) , excellent restaurant service provided by a young gentleman named Joshua, the lovely and courteous hostess (sorry, I do not know her name), and by the helpful and friendly Anna Lee who worked at the Club Lounge and Front Desk.  Whoever is doing the hiring and training at your hotel is brilliant.  These young people made my stay far more enjoyable than I otherwise would have anticipated.  Thank you all very much." - David M.

"I found your hotel to be a wonderful, welcoming place, and the staff to be incredibly service oriented. They were, without exception, considerate, cheerful, and quick to help. It must have been challenging for them to deal with all the art equipment and to set up/clean up the classrooms for Art Is You. Thanks to all of them for supporting our group so well."  - Shari B.